Mods and a recent thread

[jonyb]

I asked a question about why Skier's Choice doesn't get on here, but posts all the time over on teh Moomba boards, and all of it was deleted. I'd like an answer to that. I think it's pretty poor that the only people that post on here are members and not employee's or any kind of customer service. Other companies post on public forums with tech support on their product, why can't Skier's Choice do that here? You can't call Skier's Choice and get an answer, and surely can't do it here either.....

[mapleleaf]

I don't know where to chime in on this because my experience with SC is minimal, as an Old Supra owner I don't have a lot of need to communicate with them, However Brian Raymond was pretty helpful on some advice I needed last year and for that I was thankful....
On the other hand, your investment in them is very different than mine, and Ya, you should be getting some answers, seems like it came up a bunch this winter about how hard it was to have a phone call returned.....

[jonyb]

Most of my issues were resolved, but it took some bitching on Wakeworld and a reply from RickT to get that done. Being at Skier's Choice in person, calling, and most importantly coming here, didn't solve anything.

[tg0824SSVGG]

John,

I know why the post was deleted - I didn't do it - but I agreed with the reason.

Anyway - I wonder what is up, because just today - someone posted about a great
experience with SC tech support, on the phone - sounds VERY different from what
you experieneced.

I have no ties to SC other than having purchased a very expensive boat just like yours, and I haven't had to talk to anyone other than Natalie - via email - for anything.

She was super responsive, so again, my experience doesn't mirror yours. I have also
often wondered why we don't see more involvement here from SC, but given the latest
round of layoffs - I wonder if there are more than about 3 people working there in the
office!

Just my $.02 ...
Todd

[jonyb]

And that reason would be? Because of my post? They don't want bad things said on here, but they don't want to get involved either.

I'm part owner of a small business as most of you know. I work a full-time job, and still manage the business and keeping everybody happy. I go on no sleep, put money out of my pocket, make 45 minute trips with gas money out of my pocket then don't charge anything, and do anything it takes to make MY customer happy. They're not buying boats from me. My average local customer spends less than $2,500, but some spend a lot more. No matter how much they spend, even if it's $50, they always have good things to say. I have no storefront and operate by word of mouth. I don't have to sell, people know what they want, and who they want it from. I make 1 guy happy, he tells 5 more about me.

So what about the people that build $50-$60,000 boats? They can't even offer tech support or even join in a conversation ON THEIR OWN WEBSITE!

I'm sure someone's gonna come in here and make this one go "poof" too. Whatever, it just shows me what kind of company we have here. My Supra owning experience gets passed on as well.

Oh well, gotta go... gotta go fix something else on my boat that was screwed up at the factory. Why do they use self-tapping screws in movable panels on a boat anyway?

[87SunSportMikeyD]

No offense, but this site is just a chat room to me. I admit it would be cool to actually have someone from Supra on here, but I don't really miss it. It's not like there are reps from CM or CC on their sites that I have seen. Maple is totally right that your sale is waay different from mine. I expect next to nothing from Supra - I do it all myself and I am proud of it. If I bought it new, I would expect everything MAJOR to work. Again no offense but I wouldn't bat an eye if I found a loose screw. That just seems really minor.

[jonyb]

You say that seems minor, but it's added to a 2 page list of things that I've already fixed or still have to fix.

The point is that I should'nt have to make an improvement to my $65000 boat because they did something half-fast. My vinyl is messed up now from where it hits the other panel when you drop it. The holes where the self-tapping screws are "wallered" out, so that panel flexes about 1.5". Yes, minor, but something else I dont have time to fix.

Those minor issues add up when you're also adding poor customer service to the equation.

I also look at this as a chat forum. I admire you guys for your boats. Just because they're a little older doesn't mean that there's anything wrong with them. I know you can't expect anything from Supra, but I've had issues since day one. I haven't followed through with most of them like I should have because the dealer is 3 hours away, and the first 3 times I called asking for something I never got a call back. Add that to the equation.

[sandm]

I have seen your posts on many forums complaining about skiers choice. some seem like legit issues, and I do agree that you pay a lot of money for a boat and it should not have many issues, but some are going to happen, just like a car. I do have to say that your dealer should be the first line of fixing issues. it isn't skiers fault that you are 3 hours away from a dealer. if your chevy truck breaks, you don't call gm directly, you see the dealer no matter where they are. give them the first chance, then go to skiers and get them to fix the dealer.
these are just forums, not tech repair sites. I spend most of my time on the moomba forums as they seem to have a better wakesurf community and can attest that sc is not any more active on that forum than here in a tech capacity. natalie spent a little more time over there, but not fixing issues or responding to complaints, but organizing events since it seems there's a large group of moomba owners in the south.

good luck with your boat and I am sure that skiers will help take care of you, but bitching all over the place will just make the wheels turn slower in my experience.

[jonyb]

I understand some things are gonna happen, but some of it is me wanting extra stuff for something I'm changing that only a dealer can get, or fixing issues where they cut corners or something has broke. Well, the dealer was worthless. I called and asked about a part that I wanted to BUY, they said "let me call and find out, I'll call you back". No callback, and that was about 3 times in a row. That's why I proceed to SC, leaving messages, waiting days for callbacks, only to be told "call the dealer". So now after the last round, I've decided I'll call a dealer in Knoxville, which is 6 hours away.

If my Chevy truck breaks I won't call GM? Wrong.... If the dealer treats me teh same way as my selling dealer did, I'd call GM.

Sure, this isn't a tech repair site, but when someone asks for a part number off of something on the boat, they never get an answer. The main point is that SC isn't here defending their product or taking care of their customers. Does Skier's Choice not own this forum? I can understand them not being on wakeworld or wb.com, but this is a forum from their main site. A little customer service goes a long way. No customer service stops the show.

I remember a thread where natalie posted about getting free stuff with a boat purchase. A customer comes on here and explains a situation about how that was BS. I'm not taking sides, all I can say is there's a customer posting here that's very unhappy, and didn't get what they were told they would get, and Natalie never came back to respond. No one responded. Was the customer ever satisfied? Maybe, who knows. Looks to me like they weren't.

[jonyb]

BTW, I've had a few pms from other members here that didn't want to post in this thread, but felt the same way. They've had similar issues that haven't been dealt with.

Companies are hurting, it's time to step up the service and kiss a customer's cheek. Or should we kiss theirs, then sign the check?